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Customer Service Agreement
To send to customers
Date
(Required)
Name
(Required)
First
Last
Address
(Required)
Street Address
City
State / Province / Region
ZIP / Postal Code
Phone
(Required)
Email
Special Instructions
How would you like updates/quotes sent?
(Required)
Phone Call
Email
Text
Year
Make
(Required)
Model
(Required)
Color
(Required)
Hours/Miles
(Required)
Type
(Required)
2 Pass
4 Pass
6 Pass
Utility Bed
UTV
Type
(Required)
Gas
Electric
Electric Lithium
Diesel
Serial Number
(Required)
Keys
(Required)
Yes
No
Charger
(Required)
Yes
No
Body Condition
(Required)
Poor
Fair
Good
Excellent
Windshield
(Required)
Poor
Fair
Good
Excellent
No Windshield
Service Requested
(Required)
Warranty
Quote First
Approved
Other – See below
Other: Approved up to $
Areas of Concern:
(Required)
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Consent for estimate
I hereby authorize the estimate process to be completed. I understand the cost of the estimate is $130. If I go forth with the repair services, the labor rate is billed at $130 per hour plus all parts necessary.
Standard Diagnostic Authorization – I Understand:
The Standard Diagnostic fee is $130.
This diagnosis applies to simple, well-defined concerns.
If I approve repairs, labor is billed at $130 per hour, plus parts and materials.
The Diagnostic fee is not automatically credited toward repairs.
Diagnostic labor will apply only if it directly contributes to the approved repair.
If repairs are declined, the Diagnostic fee remains due.
Discovery Inspection Authorization – I Understand:
The Discovery Inspection fee is $395.
This inspection is an in-depth diagnostic process used when the unit’s overall condition or repair viability is uncertain and may include testing, inspection of major systems, and limited disassembly as needed to determine the cause of failure. Discovery is not a full teardown unless required for diagnosis.
If I approve repairs, labor is billed at $130 per hour, plus parts and materials.
The Discovery fee is not automatically credited toward repairs.
Discovery labor will apply only if it directly contributes to the approved repair (example: engine teardown that becomes part of the final repair).
If repairs are declined, the Discovery fee remains due.
If repairs are declined and reassembly is required, reassembly labor will be billed.
I have read and understand the terms.
(Required)
Richmond Equipment assumes no responsibility for flood, theft or damage. All cars left on the premises after 90 days will be considered abandoned and Richmond Equipment will take over ownership to dispose of cars.
Signature
(Required)
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